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Under review

app has stopped downloading videos

Sarah Lacey 6 years ago updated 6 years ago 2
My app recently (within the past few days) stopped downloading videos. When i click on the download button from the video's "menu" screen it will show up in the list of already downloaded videos, spend 5 minutes before it's supposed to download and then show the yellow triangle. When i click to show what the error was it says "Timed out." everytime no matter what video. Please help me fix this issue.

Answer

Answer
Under review
Hi Sarah,
Thanks for your report, I need more information to figure out the issue. Is "sarahlacey921@gmail.com" your email address? I will keep in touch with you by email.
Answer
Under review
Hi Sarah,
Thanks for your report, I need more information to figure out the issue. Is "sarahlacey921@gmail.com" your email address? I will keep in touch with you by email.
yes thats my email